Privacy Policy

Privacy Policy

Effective Date: 1st November 2025

1. Introduction We-Store (“we,” “us,” or “our”) is committed to protecting the privacy of our customers and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in compliance with South Africa’s Protection of Personal Information Act (POPIA).

2. What Information We Collect We may collect the following personal information from you:

  • Identity Information: Full name, ID number, and date of birth.

  • Contact Information: Physical address, email address, and telephone number(s).

  • Financial Information: Bank account or credit card details for billing purposes.

  • Access Information: Vehicle details (make, model, license plate) for site access.

  • Security Information: CCTV footage recorded on-site for security purposes.

  • Technical Information: Website usage data, IP address, and browser type when you visit our website.

3. How We Collect Information We collect this information when you:

  • Enquire about our storage units.

  • Sign a rental agreement.

  • Make a payment.

  • Access our facility.

  • Visit our website (via cookies).

  • Contact us for customer support.

4. How We Use Your Information We use your personal information for the following purposes:

  • To Provide Services: To manage your rental agreement, process payments, and grant you access to your storage unit.

  • For Security: To monitor our facility, ensure the safety of all tenants and property, and prevent fraud.

  • For Communication: To send you important notices about your account, billing, or changes to our services.

  • For Marketing: To inform you about promotions or new services (only with your explicit consent).

  • For Compliance: To comply with legal or regulatory obligations.

5. Sharing and Disclosure We do not sell your personal information. We may only share your information with:

  • Service Providers: Third-party companies that help us with payment processing or security systems.

  • Legal Authorities: If required by law, court order, or to protect our legal rights (e.g., in the event of non-payment).

All third parties are required to respect the security of your data and treat it in accordance with the law.

6. Data Security We have implemented appropriate technical and organizational security measures (such as access control, CCTV, and data encryption) to protect your personal information from being accidentally lost, used, or accessed in an unauthorized way.

7. Data Retention We will only retain your personal information for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

8. Your Legal Rights (under POPIA) You have the right to:

  • Request access to the personal information we hold about you.

  • Request correction of any inaccurate information.

  • Request the deletion of your information (where it is no longer legally required for us to hold it).

  • Object to the processing of your information.

  • Withdraw your consent for marketing at any time.

9. How to Contact Us If you have any questions about this privacy policy or wish to exercise your rights, please contact our Information Officer at:

  • Email: admin@we-store.co.za

  • Phone:

  • Address: 144A Boeing Road East, Elmapark, Edenvale,1641